Technical Architect, | Acquia, Start up, Commercially supported Drupal Distribution,

Description
As Technical Architect, you will be involved in all stages of the client experience including pre-sales, engagement planning, implementation, project management, client management, and post-deployment escalation support. You will engage with clients and teammates as both a leader and an individual contributor, building and maintaining a high-level of technical and business credibility with our clients and partners. You will be a key contributor to the development of our software and services offerings by relating customer experience to internal teams. Your job duties will vary and require excellent analytical skills and business judgement. You’ll also have an opportunity to participate in one of the richest Open Source communities in the world.

Reponsibilities

Help clients to design their social publishing strategy and define solution architectures that help them achieve their business objectives and leverage the value of Drupal and Acquia’s network of services.

Complete all stages of the implementation process in both an individual and team capacity. These stages include requirements/design. installation, configuration, customization, testing, training, knowledge transfer, and operations.

Provide technical leadership to project teams. Effectively navigate client relationships to achieve success with both specific engagements and the overall relationship.

Become an active member of the Drupal community and acknowledged expert on Drupal technology and social-publishing scenarios.

Support Acquia sales and marketing teams on the technical aspects of their work. Work with clients to scope engagements, analyze risk, and plan their enagements.

Develop Statements of Work that are accurately scoped and estimated.

Product consulting and project deliverables that meet the engagement budget and schedule and generate client satisfaction and loyalty.

Develop and review thorough and readable documentation that is technically accurate, fulfills engagement objectives, and is presented in a professional format.

Build sufficient knowledge with related Open Source projects and partner software products to effectively implement complex integrations.

Collaborate with other team members to resolve systems and product issues on their engagements. Provide post-deployment escalation support for client technical issues.

Share customer and personal insights and experiences with Acquia product managers and engineers, the Drupal community, and other team members to improve software and service offerings.

Prepare and publish reports, documents, and tools to increase the effectiveness of the Acquia services team and increase customer success.

Demonstrate strong leadership, encourage individual and team accomplishments, mentor junior colleagues and contribute to a culture of sharing, collaboration, and excellence.

Recognize opportunities and risks in within customer/partner deployment scenarios and communicate with other Acquia teams as appropriate to assure they are addressed.

Submit all administrative work in a timely fashion (expense reports, timesheets, etc.).

Required Skills and Experience

Strong customer focus and proven track record of delivering on promises to clients.

7+ years of experience in technical support for enterprise or Internet software applications. Minimum of 4 years experience in a consulting role.

Small company/start-up experience strongly preferred.

Comprehensive knowledge of LAMP stack architectures and deployments, commercial databases, and content management solutions. Competency in SQL and scripting languages strongly preferred. Understanding of virtualized environments a plus.

Administration and troubleshooting experience in commercial Unix and Windows server environments strongly preferred.

Programming and architecture skills in PHP or a related web development technology required. PHP experience strongly preferred.

Experience with agile methodologies required. Leadership experience with one or more agile approaches preferred.

Strong presentation/white boarding skills. Must be able to lead technical discussions with technically strong client personnel.

Experience scoping projects and preparing Statements of Work and project plans.

Experience managing projects or technical teams.

Excellent interpersonal skills and strong verbal and written communication skills required.

Strong problem solving abilities, initiative, and the ability to work well under pressure.

Experience working with geographically and culturally diverse teams.

Experience providing technical support or consulting for content management or collaboration software preferred.

Experience providing technical support for Open Source applications preferred.

Strong consideration given candidates in the Boston area. San Francisco, Los Angeles, Chicago, New York, and DC-area candidates also considered. DC-area candidates must have federal experience and be US citizens.

College degree in computer science, mathematics, or other related technical field.

Ability to travel as required, up to 100% at times.