I wonder if anyone would like to partner with me to mentor GSoC projects that provide phone, SMS, and VoIP capabilities to Commerce, Open Atrium, Drupal Commons and/or CiviCRM.
I'm particularly interested in applications of VoIP Drupal (http://drupal.org/project/voipdrupal), an open source platform that enables the creation of Drupal sites that combine regular touch tone phones, the Web and SMS in a variety of ways, facilitating community outreach and improving access to business, government and non-profit sites. It can also be used in the implementation of community hotlines, emergency announcements, voice-based surveys, interactive radio, call centers and more.
For instance, one could imagine something like:
VoIP Drupal - CiviCRM integration to facilitate the organization and tracking of phone conversations, conference calls and call blasts directly from the browser
VoIP Drupal - Commerce integration to help web shops provide phone lines for their customers to check order status, hours of operation, connect with sales dept, etc.
VoIP Drupal - Open Atrium integration to improve group communication, generate event reminders, etc.
VoIP Drupal - Commons integration to expand the capacity of the intranet to reach out to its members via regular phone and SMS, increasing accessibility, inclusion and participation.
Let me know what you think, ok?