HelpDesk

 Drupal is very useful for many people in the sense that is reliable, easy to use. This makes Drupal a very good choice for organisations who are looking for a web presence. As of today the use of internet by small businesses(SME) is limited to giving information about their company to the outside world, which acts as a advertising tool. 
I would like to take this further by enabling them to give support to their customers which will be of real value to the organisaions, saving their valuable time.

The Drupal Help Desk Support Professional reports to the website managers of Astral Media Radio GP. The main purpose of this role is to provide a high level of end-user customer service for these [50+] websites.

Responsibilities:

• Work closely with the website managers to ensure that the best user experience is provided

• Answer and manage end-user trouble tickets

• Daily troubleshooting and debugging of web related issues

• Provide weekly status reports

• Work with the development team to extend Drupal

Qualifications :

I've been evaluating solutions for Project management (for the duration of this post, that includes what i describe as project, issue, ticketing, case tracking, and pretty much anything that falls in that category) solutions with Drupal, over a year actually. I keep being enticed by the features of each individual solution, and new promises that are announced for each module(s) and trying them out and coming to the same conclusion with each of them. And yes, all of them seem to have the same problems that I'm hitting repeatedly.