Drupal is very useful for many people in the sense that is reliable, easy to use. This makes Drupal a very good choice for organisations who are looking for a web presence. As of today the use of internet by small businesses(SME) is limited to giving information about their company to the outside world, which acts as a advertising tool.
I would like to take this further by enabling them to give support to their customers which will be of real value to the organisaions, saving their valuable time.
