Customer Success Engineer | Pantheon

The Sourcery's picture
Employment type: 
Full time
Not allowed

The Company:
Pantheon powers the world's professional websites. Our multi-tenant, container-based cloud platform enables businesses to run mission-critical Drupal & WordPress websites. Developers, Marketers and IT can instantly scale in response to unplanned traffic spikes, without upgrading VMs or clusters. Large enterprises use Pantheon, including Intel, Cisco, Arizona State University, and the United Nations.

We recently closed a series B round of funding and we've got a very bright future ahead of us. We value autonomy, humor and hard work balanced with solid social time together. We're enthusiastic participants in several open-source communities, and have real relationships with many of our most active customers and that's where you come in.

The Role:
Customer Success Engineers (CSEs) at Pantheon are an incredibly important part of our team. Our CSEs are the customers' main point of contact for helping our customer and our communities succeed at Wordpress and Drupal!

The desire to solve problems and mentor customers is key to succeeding in this role. You'll be dedicated to providing technical guidance, customer relationship management and CMS expertise to new and existing customer groups. You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.

Our Ideal Candidate Is:
Overall, you're someone with a broad background/knowledge of Drupal/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is:

  • Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or Wordpress.
  • Familiar with the full stack, caching, and performance tuning.
  • Skilled in GIT.
  • Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.

Bonus Points For:
* Project management experience, or similar experience working on a team to solve problems.
* Previous experience doing IT or tech support.

What we can offer you:
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

Pantheon's team includes many long-term contributors to Drupal. We have maintainers of contributed modules and members of core initiatives on staff. We contribute to Fedora, Node.js, Sensu, and many other open source projects. We are a team that shares an enthusiasm for open source technology along with our internal mission.

Oh are a few other things we offer as well:
* Industry competitive salary.
* Stock options.
* Vacation days and time off.
* Full medical coverage (medical, dental, vision).
* Top-of-line equipment.
* Fun at Drupal community events.
* Discounts on custom bicycles - the founders of Pantheon also Founded Mission Bicycle.
* Dog friendly office.
* Training stipend to attend industry conferences.
* Fully stocked kitchen with lunches provided.

* This is a full time onsite position at our offices in San Francisco, CA.
* Visa sponsorship is not available at this time.

How To Apply:
* The Sourcery will be the first point of contact.
* All applications receive a response.
* All applications are kept strictly confidential.

Only local images are allowed.

Northern California

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