The What and Why

You are viewing a wiki page. You are welcome to join the group and then edit it. Be bold!

Work is being done now to overhaul's support infrastructure. See Susan's blog post for a more detailed explanation of the issues, and proposed solution - . Some summary is below.

Development site here -



  • Helping intermediate users transition to being more advanced users and contributors. (We need an upgrade path!)
    "I know how to install stuff and build sites, but I want to do more."
  • Provide easy gateways to get people involved in other parts of the Drupal community.
    "Look at all those links!"
  • Reduce the support demands on active developers and contributors.
    "There are 400 new issues in your queue. Uh??"
  • Provide faster, more efficient support for all.
    "My questions was answered in less than 1 year. Woohoo!"


  • Move everything to
  • Phase out support forums, and the support mailing list. (Only the support related ones, not all forums or mailing lists!)
  • Build an efficient Q&A-style interface.
  • Treat posts as long term resources, so they are referenceable and searchable.
  • Eliminate off-topic chatter and duplication.
  • Improve/add moderation. Moderation to be done by a team for
  • Ease entry into IRC chat for those who don't know how to use IRC.

Support Infrastructure

Group organizers

Group notifications

This group offers an RSS feed. Or subscribe to these personalized, sitewide feeds:

Hot content this week