handling support influx idea- live text searching? à la zemanta?

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heather's picture

just had a mini brain wave... maybe someone already thought of this.

you know how there's the live preview below? and you know how zemanta's firefox extension searches your post as your typing to suggest links?

what if the group text field submission conducted a live search of relevant content from the group you're posting in, to see if someone had already asked similar questions? wouldn't that be smart?

i just thought it could be one way to handle the influx of help/support requests as people leave the forums and drift over to groups for more specific help. this could reduce redundancy and make it easy to find relevant content.

with that said, i have NO idea how that would work, or if it was even possible. and i didn't know where i should even put it.

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