Posted by fosstux on March 24, 2012 at 12:34am
Hi!
Is it possible with storm to automatically create Tickets when a customer sends a mail to support@domain.tld?
If yes, how?
Thanks.
Christopher
Tickets per e-mail?
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Comments
not out of the box. But I
not out of the box.
But I also thought about it once, but didn't implemented it.
There are mainly to ideas I had.
Either implement it completely like the support module does it.
Or using the mailhandler module and only implementing a node processor to fill fields like organization, project, etc. automatically.
So there is no way at the moment, it could be done without implementing something.
Single email addressof support@whatever.tld
With the support module I have done exactly this by configuring email filters on the receiving (smtp) system. Depending on the sender address - somebody@client1.com, somebody@client2.com - the incoming emails are moved into a client-specific folder. Then, inside the config for the support module - .../admin/support/clients - set up inbound email configuration - all clients use the same IMAP service, but the Mailbox setting is unique per-client.
In this case I'm using gmail to host the domain's email and that provides adequate filter rules, but the same should be possible using Postfix etc.
I've also made a number of customisations to the support module to make it suit my needs - providing Drupal development and support services, mainly to SME clients. Next step I need more powerful reporting, specifically for invoicing purposes, and the need to handle retainer contracts. I would be interested to hear from anyone working on something similar. I'm running D7, so unfortunately the Views integration module is not an option currently - I might do a D7 conversion of that though.
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