Comment by email

Noe_'s picture

I am using project_issue as an issue tracker and I use rules to notify people about updates or comments.

Now the problem is this:
* I use email rules to have people notified.
* People don't want to go to the issue tracker and just reply to the email.
* Those emails don't reach the issue tracker and bugs get closed with a 'Need more info' of 'cannot reproduce' status.

Wouldn't it be cool if those mails didn't get lost, but instead would be posted as a comment on that particular issue?

And for this reason I started developing such a module.

Comments

Can you post the link to the project here?

sushyl's picture

Have you created any project(or sandbox project) on D.O ?
Please post the link to the project if you have created it.
I would also like to contribute in by testing or providing patches..

Mail Comment

sreynen's picture

There's already a module for this:

http://drupal.org/project/mailcomment/

Great that would be so much

Noe_'s picture

Great that would be so much easier.

OG Mailinglist

O(M)G Mailinglist

Noe_'s picture

hmm that might be something that I might be interested in too.
The only problem is that I don't have a lot of experience with organic groups and basically I don't see how this can integrate with a issue queue. Then again it doesn't really matter because all I want is posting comments to issues by mail.

I might look into that.

Thanks

We use og_mailinglist on

donquixote's picture

We use og_mailinglist on Drupal 6 exactly for a Drupal-based issue tracker.

Every "project" is represented by an organic group. Clients have accounts, which can be member in one or more groups.

Thanks to og_mailinglist, every group/project is at the same time also a mailinglist.

The little problem we have is that emails cannot change issue properties such as the status (open/fixed/duplicate) or other things.
We could use hooks in og_mailinglist to look for tokens in the email text, but so far we haven't.

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