Posted by dgeilhufe@yahoo.com on April 12, 2007 at 2:09pm
This would be a drupal module that acts as a CRM data broker between Drupal and various CRM systems. Trellon is taking the lead and I've been told to expect some code to be released soon.
This approach is far preferable to every Drupal module having CRM integration for each package built separately. It is a big problem that will need to be solved in baby steps, but I think the broker approach is the way to go.
Comments
A Conduit
would this approach be like a conduit? much like syncing a palm device or apple's iSync?
huh?
What does the CRM "broker" do?
Do you mean a kind of module that connect's to all kind of CRM's, as long as they have some alike function?
explain please ;)
The basic problem is Drupal
The basic problem is Drupal needs to display CRM data. Rather than have a module grab a first name differently from each CRM system, have the module grab the first name from the broker and then have the broker grab the first name from {CiviCRM} or {salesforce}.
Probably best to wait for code to come out and then there will be a chance to jump on board if the approach matches your needs.