parature

Hello everyone,

I've posted this in the main Support forum http://drupal.org/node/429874, but I believe it'll fare better here:

one of my customer is using Parature for their support needs and is developping a new web site and store for their products. There needs to be some integration between the two, like SSO (single sign-on) and profile field synchronisation.

Did somone here go trought this? Is this something that could be done easily with Drupal/Parature APIs? Should we better attack the data directly, e.g. using an exported feed or even directly trough SQL?