Project Management / Ticket Tracking Systems
This page compares project management and ticket tracking systems.
It will only be as useful as the information it contains. Please edit this page to update / add information as and when necessary.
| Module | 4.7.x? | 5.x? | 6.x? | 7.x? | Notes | Module Updated | Demo | Usage | Info as of |
|---|---|---|---|---|---|---|---|---|---|
| Case Tracker | Stable | Stable | Beta | - | Provides an configurable state (ie "status", "proprity", "type") and assignment system for issue management. Uses views heavily. | 16/Sep/2009 (stable) 13/Aug/2009 (dev) | 1905 | 13/Sep/09 | |
| Storm | - | Not supported | Stable | Early dev. | Provides a more complete project management package, beyond just ticketing. More like a CRM. | 29/Oct/09 (stable) 30/Oct/09 (dev) | Demo | 848 | 13/Sep/09 |
| Support | - | - | Stable | - | A ticketing system / helpdesk with comprehensive email integration and charting. Formerly known as JobTrack. | 18/Sep/2009 (6.x-1.2) | Demo | 564 | 7/Oct/09 |
| Project and Project issue | - | Stable | Dev. | - | Mainly aimed towards software projects, and is the system that runs the issue queue on Drupal.org. | Demo | 403 | 19/Sep/09 | |
| Ticketing | - | - | RC | - | Provides several features - hard to tell what makes it different from the other systems after just reading the project page. | 28/Jul/09 | 80 | 13/Sep/09 | |
| Open Atrium | - | - | ? | ? | Intranet DIY | ? | ? | ? | 29/Oct/09 |
| Ubercart Ticket | - | - | Beta | - | Ticket system for Ubercart | 03/Nov/09 | 34 | 03/Nov/09 |
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casetracker still going?
As far as I can see casetracker is unsupported at the moment, or at least very inactive.
Casetracker is very alive :-)
there is a commit around every 10 days (from march to july).
How does this compare with CiviCRM?
You say CRM - how does Storm compare with CiviCRM?
Storm is much much smaller
Storm is much much smaller than CiviCRM in functionality and complexity.
The reason for saying CRM though, is that not only does Storm track projects / tickets / timetrackings, but you can export this data directly into an invoice and send that to a client.
I suppose I should really suggest you have a go - either installing a copy or on the demo site.
Another one
http://openatrium.com/
Open Atrium requires more than virtual hosting to install.
Storm is very slick and well put together. Storm installs with no problems at all in a basic drupal.org site.
I've looked at Open Atrium and found it difficult to install, though, there is a listing on the site for 'open atrium friendly hosts' so if you are willing to change hosts this could be a good starting point.
It's sort of strange because I can install drupal.org with no trouble at all though when I attempt the larger Drupal Install Profiles such as the Open Atrium or the www.leveltendesign.com profile I run into nothing but installation lock ups. My memory is set way above where it needs to be and still they fail in the MYSQL database creation stage. Yes, I have reported this to open atrium as well as reported my system statistics.
Still I applaud the efforts of the installation profiles for project management sites.
I found Open Atrium easy to install...
I also like the fact that it's high customisable because it's just using Drupal modules.
I'm not sure if it's still the case but a while ago the issue with Storm was that it could not easily be extended with CCK. Is that now not the case?
Cheers Daniel
Open Atrium is easy to
Open Atrium is easy to install, but for me not so easy to custom since I'm not familiar with features modules and other Development Seed's module,
so I think its better to use other modules, which is easier to customize :)
Storm with CCK
The latest version of Storm allows for reordering of the fields with CCK and so it should be fairly easy to extend. Then in D7 the fields will be changed to use fields in core functionality.
Added Ubercart Ticket
Different than the rest, in that it's tied to Ubercart as a requirement. Tickets can be tied to orders to add useful order and customer information to every ticket, and provides an Issue Pane to each order to quickly view tickets for that order or to create a new one.
It ties into the Contact module as well, to allow customers to add their order ID to new tickets. Supports IMAP/POP3, customer service templates, signatures and more.
How about a warning that each edit will be sent to subscribers?
Couldn't groups.drupal.org at least provide a one-line-in-big-bold- lettering that every single edit is sent to subscribers?
I can empathize with multi-edits in this and other threads because one time, I edited post several times only to realize after the fact that every single one went out via email. There wasn't any sort of notice to warn me that I might be spamming subscribers by choosing to edit a post for clarity/brevity or to correct some tiny keyboard/tiny screen typo or grammatical slipper.
I can appreciate the reasoning for keeping track of edits, but at the very least, there ought to be a one-line-in-bold-big letters notice that all edits are sent to subscribers so the poster may make an informed decision whether to edit once, twice ..or not at all.
Agreed, that's unexpected
Agreed, that's unexpected behaviour to say the least. I think I edited my post 4-5 times, and was surprised to be greeted with 4-5 notification emails.
Open Atrium uses Case Tracker
I've installed Open Atrium. It works fine for me.
Open Atrium is a Intranet solution and come with some features. One of them is Case tracking. They are using the Case Tracker module for case and project tracking.
"Ticketing" has no nodes
The module promises a lot, and has some cool configuration features. But beware! It doesn't provide a node interface! That's right, there is no content/node associated with "Ticketing" and the only way to submit a ticket is via email.