I'm working with a company that has a number of affiliates with websites. We want to change the base platform for those sites, and a hosted Drupal solution looks like it might be the best option. I've been considering Drupal Gardens, where we'd create a "template site" and new users would upload that theme and basic setup into their own Drupal instance. The sticky issue for us is support. Our affiliates are not Drupal admins or even particularly technically proficient. They need someone to call to walk them through the process of creating a page, uploading an image, modifying a menu, etc. Acquia's model for Drupal Gardens doesn't permit this level of support. We (the company) don't want to hire someone internally to do this. We want it outsourced.
Does anyone have any suggestions? Would YOU want to be in the business of providing around 100 similarly themed Drupal and providing end-user telephone support? Do you know of any companies that do this at a reasonable monthly fee?
Feel free to email (steve@sterndata.com) or call (773-234-8196) or post responses here.
thanks.