forums

the #1 unmet requirement for converting my entire day job's content management needs to drupal is the fact that we currently handle a lot of our content via email. i need a way to plug these existing email addresses into my new drupal site and have the content flow in both directions.

in particular, we use email-based issue-tracking systems, and our entire userbase is used to sending support questions and bug reports to an email address, not going to a web site and filling out a form. similarly, there's a big global email list where people can ask support questions and other users try to answer. this serves much the same function as the forums on drupal.org: clueful users who aren't quite clueful enough to be developers can handle the 1st-tier support questions, and leave the developers more time to write code instead of answering silly questions.