Groupware for small Drupal Shops?

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HedgeMage's picture
Posted by HedgeMage on November 22, 2010 at 6:54pm

As javilinsharp pointed out in his post, the groupware solutions that are out there seem to be missing our niche (small dev shops in general -- not just Drupal) entirely. So, I have to ask:

What features would you want, or definitely not want, in a groupware solution for your company?

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My list

Posted by HedgeMage on November 22, 2010 at 11:07pm
HedgeMage's picture

Must-haves:

  • Time tracker with configurable or 15m increments
  • Issue tracker
  • Someplace convenient to put client data such as contact info, logon credentials, etc.
  • Contact notes (to keep track of who spoke to whom when and about what)

  • Integration with our existing git repos for display of history, etc.

    • Ability to associate commits with issues
    • Ability to browse revision history (git log)

  • Billing, including recurring billing for things like support contracts.

  • Self hosted.
  • Works smoothly in common browsers (on Linux and Mac)
  • Efficiency: common actions should take as few clicks and as little time as possible.

Wish list:

  • Ability to change state of an issue from a git commit message.
  • Ability to associate a commit with one or more issues from the git commit message.
  • Ability to log time spent from the git commit message.
  • Ability to put emailed support requests directly into issue queue
  • Ability to keep track of monthly support usage
  • Ticgit integration
  • Open source (who knows what I'll need to modify/extend someday).

Must-not-haves:

  • Flash
  • Data lock-in (difficulty getting our data out if we decide to migrate to something else).

Not sure about "self-hosted" ?

Posted by andy inman on January 15, 2011 at 3:30pm
andy inman's picture

I understand why "self-hosted" is attractive, but having somebody else take the worry out of backup and data integrity strikes me as a significant plus. I guess it depends on what you offer, if you're offering hosting then you have things in place. I don't offer hosting, only consulting and development. I have fully automated back-up (local and remote) on my server and workstations, but still, for crucial data (financial) I like the idea that a specialist company is handling it.


Currently part of the team at https://lastcallmedia.com in a senior Drupal specialist role.

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