I want to set up an ecommerce site to sell digital downloads. I want to use Drupal to do it for a number of reasons, so of course I am thrilled to find the e-commerce suite.
I have a test site set up, but I am frustrated with a few things.
I set up a dummy product and set the price to $0.00. This allows me to "buy" it without payment processing. I mention this just in case it is at the root of the problem.
When I complete the purchase, I get an email saying it has gone through, but "My files" is empty. Am I doing something wrong, or is there a bug?
In terms of the checkout experience for the buyer, it would be great to have a link on the address book page to "go directly to your newly purchased file". If the address is therefore left blank, that's fine, until a physical order is made, at which time there should be a way to ask the buyer to compete their address. Or even skip the address book stage entirely for a digital download purchase. Any way of doing this?
Once purchased and the payment processed, I would like the user to be directed to the My files area so they don't need complicated instructions. It should just be obvious. An acceptable solution would be to have the link in the email, but I don't see a token for this. Something like [account-file-url] would be great!
After a purchase, there are entries under "orders needing action". These seem to be orders requiring customer action, its just that the customer can't take action, because the My files section is empty.
If the user is logged in and on the home page, there is no "add to cart" link. Is this a bug?
Thanks!
Comments
I found similar issues with Ecommerce
Don't get me wrong, Ecommerce is a great module, package of modules in fact, but I needed something simpler for selling digital products. That's why I coded QuickFile, it was my first attempt to create a quick and easy process for buying and downloading digital products.
I've received a lot of feedback and plan on improving the module as soon as I get some time (or somebody to sponsor the module) but you could get some ideas from it. I've been selling ebooks with Quickfile for many months and works for many of my visitors, many are quite newbies and just want to enter payment details, click and download.
Regards!
Alexis Bellido
Ventanazul: web development and Internet business consulting shouldn't be boring
Alexis Bellido
Ventanazul: web development and Internet business consulting shouldn't be boring
Thanks for your reply,
Thanks for your reply, Alexis, and for your contribution to the Drupal suit with your QuickFile module. I am going to try that next. Probably it will get me started quickly (as the name suggests), although ultimately I like the Ecommerce model since the site I am developing is for Ecommerce only, and also I want to develop some other sites that sell tangible goods.
Is there a way of integrating QuickFile and Ecommerce? Having the option of combining the modules, or having QuickFile as a stand-alone would probably suit me perfectly (I say probably, I have to see exactly how QuickFile works - I assume it will do a great job).
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One the Ecommerce side
On the Ecommerce side, you where right to mention the $0.00. This is likely to be a problem, try setting a price and using the COD checkout. We've had problems with this in the past and it requires some refactoring to fix that I'm not sure has been done.
Also, there where some problems with File products without schedules in the -3.0 releases. This has been fixed and is available in the 3.x-dev release and should be available soon as well as some other small bug fixes in a -3.1 release. It provides a better view in My Files by showing all files not expired and then only showing download links on products that are ready for download. This allows for files to show up while payment issues are being dealt with on sites that might not have an instant payment system.
Egh? I don't know what this means but it sounds like it might be one. Feel free to post an issue on the issue tracker so we can try to fix it.
Sorry for the frustration this caused you.
Thanks neclimdul, I tried
Thanks neclimdul,
I tried changing the test product to have a dollar amount and COD checkout. I also had to enable COD for an authenticated user - makes sense to have it disabled normally. There definitly has to be a dollar amount or it won't work.
I found that the "add to card" link is missing from the products page. This is definitly a bug/oversight, so I'll make a feature request.
I can now see that this system should work for me, at least well enough to test both the platform, and the products I want to sell.
Thanks for your suggestions!
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