I am having a rather urgent issue at the moment.
I have printed a brochure that has the URL "www.thermotron.com/service-seminar"
When I looked closer I realized the actual URL was "thermotron.com/support/service-seminar" so I went to URL Path Settings and removed the "support/" and hit save.
Then I got an error saying that the path was already in use. Then I typed in www.thermotron.com/service-seminar and got a "this page does not exist" message.
I tried to go back to "thermotron.com/support/service-seminar" and that page no longer exists either.
I was lucky enough to have copied the text/code into a word document and I created another page "thermotron.com/2015-service-seminar"
I went into URL aliases and deleted the support/service-seminar alias.
I also deleted the URL redirect for it.
I then tried to change "2015-service-seminar" to "service-seminar" and I'm unable to because the path is already in use.
I hope that wasn't too confusing. I'm out of ideas on how to proceed. How can I make this the correct URL?
Any help would be greatly appreciated.
Thanks
Jane
Comments
First off: what is the
First off: what is the content of the page you are trying to link to? Is it a node? If so, you should be able to navigate to the node you made from the "Content" administration page. Regardless of what aliases you've given it, there should be a node/xx style path that will show the page.
Next, you'll need to figure out why Drupal thinks that path is in use. When I go there, I get what appears to be a custom 404 page (likely provided by a module) but that hints at a deeper problem, because it does a search for "403 shtml" which leads me to believe that the service-seminar path is throwing an "access denied" error. There are several reasons this could happen. But maybe there is a directory called service-seminar sitting in the site's root directory (not in Drupal) and this directory does not have permissions to be read by the outside world?