Community HelpDesk, the need for another Ticket System
Posted by schnizZzla on January 30, 2007 at 9:06pm
Hello everybody,
I'm trying to setup a new project:
A HelpDesk is basically a way to communicate problems to the support team or webmaster. It can be a very powerful application that helps organizing user support workflows. Users are capable of tracking their own tickets and moderators and administrators can see the tickets in a organised fashion. They can react to these tickets trough the module and ideally there could come more functionality for different user support work flows as assigning certain issue categories to a moderator of that category.
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