Posted by freetimemagazine on September 4, 2011 at 10:27pm
We are currently locked out of our drupal-based website (freetime.com). When the correct username and password are entered, hitting submit clears out both fields. But if the correct username is entered and the password is incorrect, only the password field clears.
We have had our web host, Verio, reset our server and reset our databases with no luck.
As you can understand, we need to get this fixed as soon as possible.
If anyone knows of a company or individual who can take on this job immediately, please let us know.
Should I have used the "Create Job" link?
Thanks for your time.
Scott
UPDATE: The problem has been solved, thanks to everyone who took the time to respond
Comments
if you have access to
if you have access to phpmyadmin, you can goto the users table and regenerate a new password for the admin account. Or you can setup a local environment and copy out all the files and database to debug it locally. what is your version.
I just looked it up, in case they're not aware. . . .
It's 5.5
Is this still open?
I could take a look. Judging by the login errors, it's possible that it's a validation error instead of a database problem.