Anyone hosting with GreenGeeks?

Hi,

My company, GreenFerret, has been hosting our own and our clients' websites using GreenGeeks for the last four years. We chose them because we wanted a hosting service that could not only handle Drupal (and other CMS platforms) but also worked toward being green.

I typically find the live support helpful and responsive.

As with any shared hosting service, the one thing you'll have to be careful of is tracking email blocking issues for your customers. For example, we had an issue where all our customers were blacklisted by Comcast servers from sending email to Comcast customers. This was a huge problem. When I notified GreenGeeks of the problem, they took it very seriously and were able to get the server delisted from the blacklist. GreenGeeks puts many accounts of all sizes onto a single IP. The issue occurred because a GreenGeeks customer sharing the same IP as us (not any of our customers) did something that got the entire IP banned. (Grrr)

To help prevent this problem in the future, we have done a combination of encouraging customers to pay a little extra for private IPs or doing their mail via google pop. I did try to get GreenGeeks to create some type of reseller account where all my customers were on a separate IP that we "owned", but they informed me that option was not available at that time. It's been a while, so perhaps I might try asking again. I believe that type of private hosting might be available via something like RackSpace.

I do want to stay with GreenGeeks as long as possible, especially for my smaller customers because I've liked their customer service--which counts for a lot to me.

I have worked with other providers, especially if the customer already had a hosting account, or if I was partnering with another firm, and experienced varying degrees of happiness (or not). I'm sure there are other good hosting services out there that others may speak to.

Hope this helps.

Best,
Marissa

They come across so nice at the beginning. Truth is they are a bunch of liars. To add injury to insult they serious limit your your server resources so if you want to host a site with as little as 200 visitors per day be prepared to get an upsell on resources or live with server errors due to the limitations you have. I've built dozens of Drupal sites, hosted with many different providers, and let me tell you that these guys are, BY FAR, the worst. As far as support, if you like canned responses and a footer with an ad for an upsell then you'll love these guys. And finally, if you want to back up and move from these goofballs, be prepared... they have disabled backups in cpanel. What a colossal joke!!!

Yes, I learned the hard way. See this thread for MANY complaints about there poor and even criminal tactics: http://drupal.org/node/810476

I would encourage to copy/paste this post to that thread, as well.

The complaint in the post referenced by greta_drupal above seems to have been clearly debunked in the comments that follow.

Uh, did you bother to read MY issue with them? My issue with them was 1.) NOT related to domain name; 2.) NOT resolved by them.
They continued to charge my credit card without ever having activated the account. And, refused to refund for those charges.

Or, did you read the many other complaints in that thread unrelated to domain name. Several people likewise were charged for service never received. Other people identified technical issues, and customer service issues. That post is a smorgasbord of GreenGeeks complaints.

Trying to dismiss away the weakest complaint as if it was the only one makes your post here suspicious to me.

"Hello Mark,

I am afraid this is all that we are willing to do, as technically and legally you are owed nothing. I believe this is a far compromise providing you a refund for the months unused.

Thank you and have a great day, "