Posted by InternetQuest on October 23, 2013 at 4:10pm
I am experimenting with Drupal Commerce Kickstart. I have a site started (sandbox of course). The site has developed a bug where no images whatsoever are showing on FireFox (PC) and Android (Samsung Galaxy SIII). So far, Chrome (PC) is showing all images. Has anyone encountered a bug like this?
URL: http://spreewerke.com (Post update 30 October 2013: This URL as an examble is no longer valid, but this thread in fact does have an answer near the bottom)
Comments
Have you changed the file path or deleted the folders?
This is the path for two of your images - sites/default/files/images_articles/prelude004.jpg and sites/default/files/images_misc/WoodsratMobile300w.png. Are those folders still there?
I've just tried it in Chrome and the images do not appear so it is likely that they are still cached in your browser.
All the best
Ian
www.community-technology.com
Paths and image files are there
Yes, the paths are good and the image files are there. I wonder if Drupal Commerce does not like that location for the images. Could it want the images in the theme folder in the profiles folder? I can not see how it would make any difference.
Possibly a permissions problem
Do you see any problems when you go to the status page - /admin/reports/status.
Check to see if your files folder is set to 755.
www.community-technology.com
Permissions of settings.php is now 755
I did not see any errors on Reports --> Status report.
The settings.php permissions is now 755 but it was something less than that before. The images are still not showing.
Sorry not settings.php
but the files folder needs to have more open permissions. Try setting it to 777 and change settings.php to 444.
www.community-technology.com
Also, I did rebuild permissions after changing settings.php
Also, I did rebuild permissions after changing settings.php permissions to 755.
I will submit a ticket to Green Geeks
I will submit a ticket to Green Geeks and see if they see anything wrong on the server. I will comment here on what they say.
Thank you Ian Moran
Thank you Ian Moran (community-technology.com). Green Geeks web-hosting concurred with your analysis. They wrote back this:
Quote>>Hello David,
Please ensure that both files and .htaccess file within are set with 0644 permissions and folders must be at 0755. To change file or folder permissions:
Step 1: Open your File Manager and navigate to the file or folder that you need to change.
Step 2: Click on the name of the file or folder.
Step 3: Click on the Change Permissions link in the top menu of the File Manager page.
Step 4: Click on as many check boxes as you require to create the right permission. The permission numbers underneath the check boxes will update automatically.
Step 5: Click on the Change Permissions button when you are ready. The new permission level is saved and the display updated to show the modified file.
Please get back to us if you need any further assistance and let us know how else we can help.
Thank you and have a great day,
Galvin R.
GreenGeeks Support Team<<End Quote
Great, glad to see it
Great, glad to see it working.
www.community-technology.com