The City of West Linn (“The City”) is seeking proposals and cost estimates for website focus group and usability testing services. Requested services include, but are not limited to: determine query topics and process; work with City staff to set up multiple dates and times for focus groups; invite community members and volunteers using city communications channels and collect RSVPs; host focus groups; host usability forums; summarize findings and determine list of potential fixes; work with City staff on a work plan to implement findings. These services are requested in direct response to the following City Council goal for 2015: Work with consultant to conduct focus groups and communications outreach to determine needed website (WestLinnOregon.gov) upgrades; upgrade the website based on the feedback received.
Please review the full RFP online here: http://bids.westlinnoregon.gov/rfp/website-focus-groups-usability-testing