Posted by jp2020 on October 2, 2010 at 7:27am
I have been reading the posts in the group, and they are very interesting, though I am still not clear with regards to the route to take. I was hoping to get some feedback from an expert in this area.
We are currently in the process of adding an interactive telephony and SMS portion to our site.
Telephone wise, we would like to initiate a call to a specific user, based on Drupal triggers and have the person respond to the questions we send out by pressing on the phone keys. At that point we would want to add that information to the user's record.
SMS wise, we would like to send an SMS, again based on Drupal triggers and have the SMS recipient confirm that they have received the SMS.
Any idea on how to proceed with this?
Comments
Voip Drupal might be a good solution for you...
Hello jp2020,
I believe Voip Drupal might be a good solution for you. We're currently getting ready to release an early version of our core modules at the beginning ofNovember. That version implements a generic Voip API with commands such as "record audio", "get input from telephone keypad", etc and even "send sms".
Although the plan is to support a range of voip servers, the existent Voip Drupal modules have been built on top of Twilio. Our overall experience with Twilio has been great. However, it only provides US domestic numbers. Where are your clients based at?
Let me know if you'd like to talk more!
Best,
Leo
DrupalCon Chicago and VoIP
Leo,
I attended the VoIP BoF at DrupalCon San Francisco last year. The presentation that you and Chad gave was excellent. Do you know if there is going to be a BoF for VoIP at DrupalCon Chicago this year?
Hector
Yes, we'll be there!
Hello Hector,
Thanks for asking! Yes, I am currently planning a BoF section for Drupal Con Chicago. This time we are going to show actual examples of Voip Drupal in action and discuss many ways in which people could both use as well as contribute to the platform.
Do you have any specific questions in mind?
Best,
Leo
VoIP BoF at DrupalCon Chicago
Leo,
Great! I am really looking forward to your presentation.
As far as questions go, I do not have anything specific. What you are planning on presenting sounds like it will be good for beginners and experts on the subject.
My key area of interest is getting started with Drupal and VoIP, as our local VoIP meetup group here in South Florida is planning a charity Drupal VoIP site in the coming months.
Also, my interest is in hardware requirements for Web and VoIP. I attended ITEXPO last week (http://www.tmcnet.com/voip/conference/east-11/), and found out that companies like Sangoma are looking to expand their offerings beyond just hardware and offer more bundled services, including web integration.
Thanks,
Hector
Any further info on release date for Voip Drupal?
I just received a request for pricing for developing a b2b site to include voip, so I wondered if there has been progress on Voip Drupal? I don't see the project on d.o. yet, so wonder how close you are to releasing the module(s). Thanks for the update.
Best, Marilyn
A lot of progress has been made...
Hi, Marilyn!
A lot of progress has been made in the past 6-8 months and a couple of community organizations are starting to use the existing version of the Voip Drupal code.
We already have a basic engine that enables the creation of dialplan scripts that can be used whenever a call is made or received by the system. Those scripts might include operations such as record audio, get input from keypad, play audio, read text, send sms, organize conference calls, forward call, etc.
Until the end of January we should have modules to manage phone extensions, voicemail, and integration with Drupal's messaging framework. My plan is to "release" the platform more broadly by Drupal Con Chicago 2010.
You might find some information about the system here: http://www.slideshare.net/leoburd/20100922-voipdrupalintro However, I should record a more detailed screencast about the Voip Drupal in the next 3-4 weeks.
If you have specific questions, please let me know, ok?
Best,
Leo
I'll email you for more information
Thanks, Leo. Sounds great; I just downloaded the slides and am taking a look.
Will the module(s) work with Drupal 6 or 7? With Ubercart or Drupal Commerce? I'll send an email to discuss further.
Best, Marilyn
The first version will run on Drupal 6...
... and currently we're not doing anything with either Ubercart or Commerce. That will depend on specific project needs.
Cheers,
.L.
Sent an email...
Let's continue. So, Drupal 6, using Twilio? Unless he's willing to fund use of another api like Asterisk, Freeswitch, or Skype? SMS supported at present? Some conferencing capabilities?
Integration with Ubercart? Sounds like it's feasible, though will take development. I'm not sure about the requirements, at this point.
Server requirements?
Best, Marilyn
yes, yes, no, no, ...
And, no, no specific server requirements. Twilio operates via REST API, so the entire Voip Drupal stack is built under Drupal.
It would be nice to have a few core scenarios to help us understand what exactly will be expected from the system...
Cheers,
.L.
yes, yes, no, no, ...
Yes, Drupal 6 with Twilio is what we currently have. Twilio should be alright for the American market, but you might need any of the other voip servers for different countries. SMS support is partially done, but that is relatively easy to implement. Basic conferencing capabilities are already supported (via Twilio).
And, no, no specific server requirements. Twilio operates via REST API, so the entire Voip Drupal stack is built under Drupal.
It would be nice to have a few core scenarios to help us understand what exactly will be expected from the system...
Cheers,
.L.
Okay, will ask
Okay, I'll ask, and let you know.
Best, Marilyn