ivr

I just wanted to write a short wirte up of my Voxeo Prophecy IVR integration. First, a little bit about Voxeo and the need for it.

Information: http://community.voxeo.com
Prophecy: http://www.voxeo.com/prophecy/

A client had come to our company and they wanted an IVR system (Interactive Voice Response, think of that annoying 'computer' you talk to when you call a bank or business). They just wanted it to simply call their customers and remind them of an appointment. The first quote we got from a vendor was outrageous. We then looked at PhoneTree. They make a very nice system for a very nice price. However, it wasn't flexible enough for our clients needs. So, enter the Voxeo Prophecy server and Drupal. The Prophecy system is a fairly cheap IVR system. It reads CCXML, CallXML, and VXML as 'scripts' to run. Another nice point is that a 2 port system is free. Yes, you can download the system for free and install it on your local server and run it.