Hi,
I am having trouble with my Barracuda hosting I created at Linode1024 few weeks earlier. My knowledge about BOA consists of only running few commands to install the system and how to manage the system later on I am still learning.
After install I was able to create websites using default platforms and performance was extremely good compared to shared hosting.
Few days back Linode planned a maintenance on my linode which perhaps involves system restarts as well, soon after that I lost access to my hosting environment using SSH as well as through url: http://o1.aegir.mywebsite.com
Besides Linode's maintenance I tried to implement Private/public Security keys in which I did not succeed but system still allowed me log in using normal user name and password until it crashed.
All the websites installed on Aegir have also become inaccessible.
Now I am trying to access and recover the system based on my limited knowledge without any luck.
SSH is also not available while Linode advised me to use Linode SHELL (LISH) command line to recover it. I tried to restart SSH service but not sure if it works or not.
I also have no clue how to check the status of Barracuda and many services running under it.
One solution in my mind is to reinstall everything since server has just been launched and no particular data will be lost but I instead would like to recover it and troubleshoot it so that I can learn and fix similar problems in future.
Can any one please comment on this problem, and point me some resources where I can learn basic administration of this Barracuda system.
Also please let me know what should be in my Skill set to maintain this system efficiently in order keep my clients' websites up and running?
Many thanks and any help is highly appreciated.
Comments
Hi, First if this is a
Hi,
First if this is a support request it is best to put in the issue queue -- http://drupal.org/project/barracuda
Second if you are not able to SSH into the server then you should fix that first, as that is beyond the scope of the BOA project.. It is possible you IP is blocked from to many failed attempts so try a different public IP.
Cheers,
Hg
Yes, if you can't SSH into
Yes, if you can't SSH into your system there's nothing BOA-related you can do.
Also, what do you actually see at o1.aegir.mywebsite.com? An error of some kind?
If there's something wrong with your boa install (like misconfigured packages), 'barracuda up-stable' will probably fix it.
Documentation is linked at the top of this group space: http://groups.drupal.org/node/163784. Especially check out the Omega8 docs, since they build the system.
P.S. since at this point there is nothing boa-specific I wouldn't put this in the barracuda queue.
Good point I try to recover SSH service.
Thanks Ar-Jan and HyperGlide for quick response.
I check the SSH service again and try to run it. And get access to the system.
Monsoon
SSH service is working but SSH to Barracuda Aegir is tricky.
Hi,
Please refer to my previous posts about the problem.
I have checked the SSH service it works fine. Besides this I am also able to log in using SSH to Aegir hosting using LISH.
SSH using LISH to Barracuda after crash:
Using PUTTY,
1- in host name field i use linode-[location].linode.com
2- After that I use my Linode account user name and password and this initiate limited LISH access
3- On command prompt I type my linode label i.e. linode445544 and invokes Aegir and asks for Aegir login:
4- And using linode's default user and password I can log in to Aegir.
When Barracuda installation was working smooth the process was very simple.
NORMAL SSH USING PUTTY:
In PUTTY in the field host name I enter: http://o1.aegir.myBarracudaHostingSite.com
and System will ask me User name and password. That's it.
Now that I have gained access to Barracuda, can anyone please advise me what can be done to troubleshoot?
Thanks,
Some ideas, since you can now
Some ideas, since you can now ssh into the system via Lish.
Thanks for all these points..
Hi Ar-jan,
Thanks for these points. I go through all one by one. Very hopeful this will recover the system. I'll report back when done.
Thanks,
Failed FTP attempts by APP manager to install new modules or App
Although I have had to reinstall all the BOA setup on my Linode server I later on found out what might have went wrong which blocked me out of the system.
In BOA there are some platforms or profiles which uses new drupal's APPs system to enable or install new features in a Drupal site. And this requires FTP access credentials of the administrator due to restrictions. After three failed attempts of downloading and installing new APPs using wrong or empty fields. Linode server blocks the access to the specific IP from where attempts are made.
This happens without any obvious notifications and consequently this blocks all the users' access to BOA system on that IP.
Perhaps this issue should be address and tested. If so, platforms or profiles using APP system should be given permissions before hand (This is what my limited knowledge says... :) ).
Thanks.