Next Meeting - OLD TIME
Thursday, April 12th, 6:00pm to 8:00pm
ABI Innovation Hub
33 South Commercial Street ° Manchester, NH 03101
Website: http://www.abihub.org/
Directions: http://himer.us/abihub
1st floor. Take the windy hallways till you see the glass doors.
The conference room is straight through and on the left.
Signup!
Please use the built in sign-up functionality so we know how many people to expect.
Topics/Presentations
We'd like to see everyone come prepared (even just mentally) to either pose a question/issue they've ran across in the past month, or something cool/amazing they've discovered in the past month. There are plenty of questions out there, so let's make sure we know what they are so we can get them all answered at this month's meetup!!
Additionally, please use the comments on this event node to suggest topics. If there is a consensus, we will try to have some prepared to do an informal presentation.
Dinner & Drinks
After each meetup, we depart from the "structured" environment, and continue our discussions over beers and/or food.
The Farm Bar & Grille
http://www.farmbargrille.com/#!__manchester
1181 Elm Street
Manchester, NH 03014
(Located at the cross of Elm and Bridge Street)
Map: http://g.co/maps/uegpa
Parking: Diagonally NorthEast of The Farm
Take Elm Street going North
Turn Right on either Pearl St or Orange St. Follow the loopdy-loops to the the inside of the lot.
Comments
Any interest in the Domain Access module?
I recently came across the Domain Access (DA) module and some of the use cases where it can play a role.
One of these is to support different presentations of a site based on the domain (alias) of the associated http request -- e.g., example.com, tablet.example.com, phone.example.com, and the special case of 10.0.2.2 (extra points if you know what this is for :).
A parallel use is to share data across multiple sites, without going down the multi-site route (a topic I know nothing about, btw) -- e.g., example.com, illustration.com, forinstance.com.
If there is interest, I could quickly demo DA in conjunction with a simple use of Page Manager and Panels, as well as testing use of an iOS and an Android emulator.
Let me know.
Bob
Sounds good too.
Sounds good too.
www.EcoBoro.com
Domain Access for mobile site
I'm considering using Domain Access as one of 3 possible approaches to a mobile site. Would be interested to hear how it works for that use case, especially whether it's worth considering for a large (lots of modules & data) high-traffic site (vs a small, sleek separate site tuned for mobile).
If anyone is interested I
If anyone is interested I could show my custom install profile (D7) I been building for three months along with our data migration work. It's finally mature enough to show it without being laughable :) I will not run all the scripts cause they take too long. I could run the install script - it only takes about 2 or 3 minutes on my laptop.
Additionally I would be interested in the DA discussion and demonstration with Page manager (variants I take it?).
Brady
@fastglassllc
@derailedonline
A yes vote, plus
Sounds interesting. I'd love to see it.
In addition, I'm curious about how you set up netbeans with your drupal project, if you wouldn't mind showing that.
www.EcoBoro.com
Sure be glad to.
Sure be glad to.
Brady
@fastglassllc
@derailedonline
"Additionally I would be
"Additionally I would be interested in the DA discussion and demonstration with Page manager (variants I take it?)."
Yes, Brady, that's correct.
intarwebs
I'll probably be attending via the intarwebs.
Regarding the Panels demo, I can show Panelizer (an awesome related module) if anyone's interested, or that could be done another time.
I'd be interested in a short
I'd be interested in a short overview and demo of Panelizer, perhaps following my Domain Access demo, which will make some use of Page Manager/Panels.
I second that cause I would
I second that cause I would like to learn about Panalizer being that Panels is pretty dang awesome.
Brady
@fastglassllc
@derailedonline
My reason for grasping the
My reason for grasping the basics of Panelizer is to understand the separation of concerns as between it and Display Suite, particularly between it and DS configured to be Panels-aware. There appears to be some overlap ... certainly in D7.
Away again...
I'm sorry I'll be at a meeting up North because it sounds like a great meeting.
I had a question I was going to ask when I thought I'd make it that, maybe, I can get a lead on now.
Does anyone use the Support Ticketing System module? If so, do you have any advice on making views for both users and administrators?
In a D6 project, I never
In a D6 project, I never found the need to create views for the Support Ticketing System module. It handles users with and without admin (role-based) privileges out of the box. I.e., it's your roles and their STS privileges that need to be properly set up. Doing so will automatically filter what STS reveals depending on the user's role(s). I hope that helps.
I've never used STS
I've never used STS module.
But... For what it's worth, we use OTRS (http://www.otrs.com/en/). It's massively, massively powerful so if you are going to see a high volume of support tickets I can't recommend it enough, it really streamlines the support ticket process.
Brady
@fastglassllc
@derailedonline
OTRS
I think OTRS looks great! I've been on their mailing list for a little over a year, since I first started looking into doing a ticket tracking system. However, I'm still new to this environment; learning a lot of new software and hardware so I'm not sure how likely it is I'll be able to quickly learn how to integrate OTRS into the Drupal based helpdesk I created (though OTRS does look more doable than RT at this point).
Have you hooked up OTRS via a webform or the like in Drupal? Basically, I'd prefer people stay in the helpdesk which leaves out solutions like Spiceworks.
-Kevin
OTRS is bad ass. Generic
OTRS is bad ass. Generic (Robot) Agents rule! I can write automated responses based on all kinds of crazy criteria. My instance has around 12,000 tickets in it now and grows daily.
Our OTRS is the central support system for many websites. The easy hook into OTRS from Drupal is using Webform module to create your support form then have it send an email to a special account that only OTRS accesses. OTRS scraps POP/IMAP accounts. All my IMAP accounts are on Google Apps and OTRS supports SSL/TLS connections to IMAP accounts which is required by Google Apps. So I have support requests coming in from not only Drupal websites but other websites in our family of sites. Eventually they will all be Drupal.
Also OTRS has web services exposed, both SOAP and JSON so you can write a Drupal module to directly interface with OTRS if you want. They also support iPhones natively. They have a free app in the iPhone App Store and there are 2 or 3 contributed apps for Andriod that use the iPhone JSON endpoint (I have it installed on my Android and at any time can answer requests or see the status of our support people).
For me as well, agents can't delete tickets. Since we employee support agents this is great cause I can keep tabs on their work.
We get over 200 tickets a day with about 40 of them being real tickets. I also have OTRS handling all the responses to our daily emails that are sent out (to 95,000 people every day). OTRS will automatically sort and handle the out of office replies and junk like that for me.
I can't say enough about OTRS, it's one of those free pieces of software that you can't believe it's free cause it's so good - like Drupal! :)
If you want to know anything else about OTRS let me know, I been running it for a year now and I run my own instance of it.
Brady
@fastglassllc
@derailedonline
OTRS
OTRS definitely seems to cover everything our board had on their wishlist for a ticket tracking system. Actually, RT also looked pretty promising and even called me but I think they wanted to develop for me and I have to save my money for my Cray computer and Aston-Martin.
Because of NH RSAs I have to keep our email confidential. The helpdesk I made is behind a firewall and our email is hosted Exchange with a contract insuring they follow NH RSAs so I'm pretty much stuck with that particular limitation. I think I could POP down the email into OTRS if we hosted it on the same server as Drupal which should make it possible to create a database for people to search for solutions (another thing on the board's wishlist) though what you say about 'real tickets' is intriguing because I suspect we'll continue to get a lot of garbage that I'd like to delete and not put on a searchable database. (though I'd want even the garbage tickets for statistical and training purposes)
I'm counting down the minutes till I'm on vacation but will try setting this up with a webform when I get back and probably have some questions when I get back.
Context module
If there's any time for it, I'd love a discussion of the Context module.
Also, I think we are going to have a guest coming from Massachusetts I got a call yesterday from someone who has a proposal for a Drupal competition that he is promoting and has some support from Acquia and Dries on. So I suggested that he come talk to the group about it.
Roger
_________________
Art has gone to the dogs
GoodeGallery.com
Your MA guest's telling us
Your MA guest's telling us about this new competition sounds good to me.
I have used Context in the past, but I'd have to refresh myself on it to speak about it, and I don't have the time to do so.
Adobe Connect Link
And again, our link for remotes and presenters internally: http://edc.adobeconnect.com/drupalnh
Jake Strawn (@himerus)
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