Posted by value on July 30, 2012 at 10:13am
All I wanted was to migrate my site to DevCloud.
It has been 2 months. And I am no closer to being migrated. Of course I am paying almost $900 a month in hosting to maintain both the Acquia hosting and my current hosting.
The best part was spending a week fixing problems their Support member said he found with my repository. When every command he said to run failed to work the same person asked me why I was trying to fix a problem that didn't exist... Uh because YOU told me there was a problem...
My business partners are pissed off at me. Our site is crashing daily.
Anyone have suggestions on Acquia vs Pantheon?
Comments
AFAIK, Pantheon has a
AFAIK, Pantheon has a cheap/free developer option, and when posting a site to their service, they "sanitize" the codebase free of core hacks, etc... It's an accessible option for now, at least to explore.
I'd wanna hear more specifics of what your issues are.
Project Management: http://www.sagetree.net
Coaching Services: http://burtlo.info
I second Burt's comments.
I second Burt's comments. Pantheon is nice.
That said, our DrupalCamp hosting at Acquia works well, too, but I have little hands-on experience yet.
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Christoph Weber
Symlinks if you can believe
Symlinks if you can believe it.
The first week or so was slow due to me needing to basically take a crash course on GIT and Drush.
None of Acquia's import tools worked for me. So once I got that figured out all I needed was a few directories to have symlinks created. That was 2 months ago. Cant run it on remote die to permission denied errors. Cant run sudo for some reason either.
Finally got the problem resolved, added the directories to the gitignore file. Pushed a new commit and wiped all the symlinks out again.
Everything during this process has been small 2 minute issues that I could fix on my normal machine no problem but at my level of support each ticket seems to take 1 day to solve.
Sorry to hear that value!
Sorry to hear that value! I've worked at Acquia support and might be able to help if you still need it, but I also recommend Pantheon unless you have very high end enterprise hosting needs.
1 caveat, while Acquia does have some non-standard directory requirements, they will at least let you ssh into a server (without sudo). With Pantheon you get no ssh at all - but the dashboard tools tend to work a lot better, so you'll have to learn Git either way. And under no circumstances should you commit any changes to sites/default/files while using Pantheon, it can fubar your repo.
Pantheon's support team is much much smaller, but in exchange they're a lot more responsive, and I suspect have fairly direct access to their engineers.
I think I have ruled out
I think I have ruled out Pantheon due to needing a CDN to host non Drupal files. My site is pretty high traffic 2-3TB /Month with nearly 900k uniques. Plus no SSH is a deal breaker so thanks for that heads up on that one.
This is driving me crazy right now.
ln -s does not behave the way it should on my local repository.
ls -l shows the created "links" are actually directories not symlinks.
And when I finally get things to seem like they are working GIT tells me there is no changes to commit. Even adding with -f to force changes shows nothing to commit. Even though I am looking at an entirely different directory structure. GIT says "nope nothing different here"
sounds like
you need a host that will give you a lot more control, even a virtual private server. Matt and Christoph had some excellent options to try out in this discussion on Drupal Hosting suggestions.
I'd suggest simplifying your
I'd suggest simplifying your problems. You're describing a need for your high performance Drupal site, thus I'd still consider Pantheon, with the support of CloudFlare as a CDN (maybe?). I've been able to work around the lack of SSH.
I'm very fond of Linode myself. You get a lot of bang for your buck, but you'll be rolling your own host from the ground up. They do have lots of StackScripts to choose from for quick deployments to help in that regard.
At the very least, consider meeting your Drupal needs separate from your other hosting needs...? Get a separate host for your non-Drupal sites, and heed Karl's suggestion (he got a lot of experience).
Project Management: http://www.sagetree.net
Coaching Services: http://burtlo.info
Currently I am on a dedicated
Currently I am on a dedicated box and I get it at cost. The only reason we are leaving is we need more Drupal centric support. Believe me paying cost for hardware has been nice :D
So given that I suppose I am left with either Acquia or Pantheon. Unless any of you guys know of another good Drupal host with support?
Looking at CloudFlare right now, Burt thank you for the suggestion!
Do you know & like aegir
Do you know & like aegir @value since you are talking about taking care of your own server you may want to try host your websites using aegir http://omega8.cc
You can host sites on their servers or ask them to setup you a machine.
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http://jmolivas.com/
@jmolivas
I was curious about them
I was curious about them actually. I did some research and their cost would be around $680/Month plus I need 1hr response times which add another $399 for that price I could probably be on Managed Cloud at Acquia and not have any of these issues.
Blackmesh
Since you mentioned Drupal-centric support you should also check out Blackmesh.com. Managed hosting with focus on CMS, incl. support right into Drupal itself. We talked to them recently and came away impressed, although our client eventually opted for another hosting solution.
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Christoph Weber
Hot Drupal (Holistic Solutions)
Just to put a plug in for my hosting company, I love Hot Drupal (aka Holistic Solutions). I don't know if they have what you need, but they're wonderful to work with and they use reusable energy. They're worth checking out. Debbie
So after all this their Sr
So after all this their Sr tech said they would have someone assigned to the ticket by the end of the day August 2nd. That was last Thursday and no one has said anything since nor responded to my questions as to why no one has gotten in touch with me like they assured me.
I am more than disappointed with this whole process. I expected better from them given their relation to the platform.
Holy Crap. Burt thank you for
Holy Crap.
Burt thank you for suggesting Cloudflare. Impressed is not the word for it, their service is amazing. I just turned it on and the results are incredible.
So stoked right now.
That's terrific news! Thanks
That's terrific news! Thanks for letting me know.
I hope your other woes have cleared up.
Project Management: http://www.sagetree.net
Coaching Services: http://burtlo.info
Unfortunately my experience
Unfortunately my experience trying Acquia Cloud wasn't great either. it looks like it is more targeted to big companies bit not so much for medium or small size ones.
Raul Caceres
www.simsolutions.net.au
I'd say that's accurate.
I'd say that's accurate. Pantheon or platform.sh seem like the easiest options.