Posted by Rick Wagner on June 28, 2010 at 10:47pm
Hi all.
We have an issue with a newly launched site where Ubercart emails are not being sent (but Drupal/other Modules send email just fine.)
- Checked that there is an email address entered in the Store Settings/Contact Setings under Store administration.
- Tried unchecking the "Include the store name in the from line of store e-mails." option. Any ideas where else to look to fix this?
Thnx,
Rick Wagner
Green Bird Media, Inc.
Comments
Have you tailed the mail.log
Have you tailed the mail.log file on the production server to verify that they aren't trying to get out? Do you have any other mail modules installed like SMTP? Is PHP trying to send the mail from the application server directly or are you using an SMTP server?
Hi Rick, in addition have you
Hi Rick, in addition have you tried checking the spam filter on the email account that is to receive the message(s)? If that isn't the problem, try looking also to see if the domain's mail server is blocking the web server from sending messages on it's behalf - we've had that problem before where drupal tried to send a message to user@domain.com and it wouldn't appear to send while any other domain address worked just fine, in that case we had to modify the existing SPF record in the DNS zone file to allow the web server to send on behalf of the mail server.
One more thing to try...
Would be to disable the FCKEditor for the notification email page in Ubercart's conditional actions. With FCKEditor installed by default, if you edit the recipient emails with FCKEditor enabled, it will insert <p></p> tags around the email address, which most email systems don't like.
HTH!
Rich
Rich Yumul
Sage Tree Solutions
www.sagetree.net