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The buttons and tabs in the sequence of screens when "requesting a new password" have labels that don't reflect what the buttons actually do, and the instructions are incomplete and misleading. Novice Members, especially those who don't have much computer savvy, can be severely flummoxed throughout this process.

• The "Request new password" tab should say something like "Forgot my password." (The "Member" isn't actually going to be given a new password, he/she must eventually change their own password. This is NEVER made clear.)
• The instructions on the following screen should say "Enter your {name of site} Username if you know it. Otherwise, enter the e-mail address where you receive {name of site} 'mass e-mails.' If neither is successful, send an e-mail to webmaster with a brief explanation."
• The "E-mail new password" button on this same screen should say "E-mail password reset instructions." (Again, this is actually what is going to happen. Nobody is emailing you a password.)
• The default text in the email that's sent to the Member needs to say things like "the following link," not "this link," because there are several links in the text. Of course you can edit and improve the text, but the default needs to make more sense.
• The instructions in this email should remind the Member that after clicking on the link, they will have only one opportunity to CHANGE THEIR OWN PASSWORD.
• The screen that the Member sees when returned to the site by the email link needs clearer instructions. (Some of these Members have no idea where they are or what they're doing.) Suggested:

One-time Login (title)

To take advantage of this one-time account access, you must assign yourself a new password. If you log out before completing the steps below, you'll have to repeat the password-recovery procedure that brought you this far.

    *  Click on the link below to bring up the edit-password page.
    * Type your preferred password in the first password field.
    * Type it again in the second field to verify.
    *  Press the "Save" button at the bottom of the page.

If you don't save your entry, the new password will not be registered in the system.

• The button at the bottom of the page should say "Go to the Edit-Password Page," not "Log In." (The confused Member doesn't necessarily even know what Logging in is, much less that this instance is "abnormal."