Usability testing scenario and tasks - UMN Libraries' Drupal usability testing Feb. '08

codyh's picture

These are the tasks we set forth for evaluators in the usability testing round at the University of Minnesota Libraries.

Scenario

You are the webmaster for Wilson Library, and you have chosen a new content management system to manage part of the library’s online services.

You have been asked to configure the system so that your librarians can log in to create web pages for workshops they teach at the library.

These workshop pages should include the workshop name, description, and an indication of whether the workshop is held during the day or in the evening. In order to make it as easy as possible for your librarians, you must configure the site such that all they need to do is to enter the required information about their workshop in a form.

As webmaster, you also want to be able to classify these workshop pages and other pages on the site according to their relevance to students in specific academic departments.

Task 1

You want librarians to be able to add details about the workshops they teach. Each workshop entry should contain the following pieces of information: workshop name, description, and whether the workshop is in Library Classroom A, B or C.

Ideal Path: LH Menu > Administer > Content management > Content types > Add content type > Name: "Workshop" or like Type: "workshop " or like > Save content type > Content types > edit "Workshop" content type > Add field > Click "enable one" link in warning message > Enable "Text" module under CCK > Save > LH Menu > Content management > Content types > Edit Workshop content type > Add field >Field name "workshop_name" or like > Field type "Text Field" or like > add human-readable display label “Workshop Name” or like > Create field > Add field > Field name "description" or like > Field type "Text area" or like > Create field > Add field > Field name "room" or like > Field type "Text Field" or like > Create field

Additional Debriefing Questions:

1) If you wanted a different content type, other than text, what would you do?
2) How would you expect to use this page (the “workshop” page)?
3) What’s missing?
4) If this wasn’t the order you wanted the form, how would you change it?
5) What was confusing?

Task 2

Among Library staff, only librarians should be able to add and edit their own workshop content

You want to enable one of your librarians, Nancy Pearl (nancypearl@umn.edu), to log in and create a workshop page.

Ideal Path: LH Menu > Administer > User Management > Roles > Add role "Librarian" or like > edit permissions > Check the following boxes: "create Workshop content", "delete own Workshop content", "edit own Workshop content", "view revisions" > Save permissions > LH Menu > Administer > User Management > Users > Add user > fill form for Nancy Pearl including “Librarian” role checkbox

Additional Debriefing Questions:

1) What did you find confusing?

Task 3

Configure the site such that you will be able to associate Workshops with other site content according to relevance to academic departments. You want to be able to assign content to one of the following departments: Biology, Chemistry or Physics.

Ideal Path: LH Menu > Administer > Content management > Taxonomy > Add vocabulary > Vocabulary name “Departments” or like > Content types check "Workshop" > Save > Taxonomy > Add term > Term name "Biology" > Save > Taxonomy > Add term > Term name "Chemistry" > Save > Taxonomy > Add term > Term name "Physics" > Save

Additional Debriefing Questions:

1) What was confusing?

Task 4

You want to create a test workshop, “Citing Sources.” The workshop is described as “an overview of proper bibliographic citation formats.” It is held in Library Classroom A.

Ideal Path: LH Menu > Create Content > Workshop> Fill fields > Preview > Save

Additional Debriefing Questions:

1) What was confusing?
2) Show the department dropdown. What do you expect this to do?

Task 5

Configure your site to display a link to your Citing Sources page on the left-hand side, under the heading "Workshops"

Ideal Path: LH Menu > Administer >Site building > Menus > Add menu > Menu name "workshops" or like > Title "Workshops" > Description up to evaluator > Save > LH Menu > Site building > Menus > Edit "workshops" menu > Add item > Path (will be supplied) > Menu link title "Citing Sources" or like > Save > LH Menu > Site building > Blocks > Set "Workshops" menu to "Left sidebar" > Drag "Workshops" to top of Left sidebar

Additional Debriefing Questions:

1) What was confusing?
2) How would you expect this to work?

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