PayPal stalling out Ubercart?

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Katrina B's picture

On our newspaper website, we've been using Ubercart and PayPal successfully together for almost a year -- and now we've hit a snag that I can't find a way to solve.

A website visitor used an eCheck on PayPal to pay for an online product (a birthday ad) purchased through our Ubercart shopping cart. The eCheck won't clear until some time Monday (March 21).

Every Ubercart/PayPal order placed after that has cleared PayPal -- but the status in Ubercart for each of those orders is still "Pending."

I don't know what to do about this or how to solve the problem. Any ideas? Thoughts? Suggestions?

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Are

zkrebs's picture

You using Paypal Website Payment Standard or Pro?

Standard

Katrina B's picture

We're using PayPal Website Payments Standard.

Katrina
Site builder, writer, trainer, graphic designer

Greetings

zkrebs's picture

We switched to Website Payment Pro because of this issue.

Also, this might help in the interim, or in case you do not want to switch: http://www.ubercart.org/forum/support/17260/ubercart_not_receiving_notif... -

Website Payments Pro

Katrina B's picture

I double-checked; our PayPal account is set up for Website Payments Pro. I'll see about getting the Ubercart side set up to match and see if that helps.

Katrina
Site builder, writer, trainer, graphic designer

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