Posted by zfactor on April 21, 2015 at 3:03am
I have been working on a project recently where we have been performing user tests against Drupal prototypes. The audience is a mix of people from regular users of Drupal to marketers who have never seen the platform.
We are seeing a trend where people are regularly distracted and/or confused by things within Drupal core's interface. One example is we designed a test where users would edit a node and change the workflow state. Users found it challenging to even find where to go to edit the node.
Has anyone else had challenges with users not being able to complete user tests because of usability issues in Drupal core? If so, what are some different approaches you have taken to testing to circumvent those issues.
Comments
Hi, No, not really. But our
Hi, No, not really. But our answer is a bit too general to answer properly. Drupal has a huge number of possibilities and different uses can need different approaches. For a node based funding applications evaluation system for example I pretty much only left "submit" button visible to the end user. So no problems at all there. But for another kind of site that wouldn't do.
Can you provide a report or the data from your findings in regard to the perceived usability problems with the core?
Hey simohell - I can't
Hey simohell -
I can't provide details on the tests because we performed this for a client. I can say we performed the work remotely via GTM and that we used a pretty stock Drupal UI.
That's fine. Only your
That's fine.
Only your question doesn't really make sense without any details about the tests. If you would like a more useful answer you must be more specific. You can't ask for a solution to a problem you're not willing to describe.
The test reports commonly available, I expect, might deal with a different user segment from yours, but they did test Drupal core (https://www.drupal.org/node/1162000). There are tons of different things one could test for and just as many things where one could go wrong running the test.
For sure there are many usability issues with Drupal. But without anyadditional information, it is as good guess as any, that the problems result from your test procedure, instead of the actual UI. Could be wrong also. No way to know, you see.
Btw. you say that you see problems in Drupal core UI but then you describe a use case testing a contrib module (Workflow).
Sorry I can't be of more help.