casetracker

I am trying to use Open Atrium for development project issue tracking. I am seriously struggling with some functionality. E.g. I am trying to find how to enable auto-numbering for tasks (which I use as tickets). Is there a way to do so? Also, I would really love to add additional fields to Work Tracker tasks - I need version and milestone fields. Is there a way to add those without programming? Would really appreciate your input!

Hello everyone,

The system we currently use at our office is currently built upon the casetracker module. However, the challenge we are encountering is enforcing a "workflow" on those nodes in our system. It would be great to be able to integrate casetracker with workflow so that changes are detected and that changes to the those fields are acted upon and processed.

I've been evaluating solutions for Project management (for the duration of this post, that includes what i describe as project, issue, ticketing, case tracking, and pretty much anything that falls in that category) solutions with Drupal, over a year actually. I keep being enticed by the features of each individual solution, and new promises that are announced for each module(s) and trying them out and coming to the same conclusion with each of them. And yes, all of them seem to have the same problems that I'm hitting repeatedly.

Much of last week I didn't have time to work on my summer of code project. I spent a lot of my time on the phone trying to find a house to live and people to live with for this coming fall semester at college (Which starts at the beginning of September). I also had to spend time on the phone to get my classes ironed out and financial aid. I also had to spend some time on a drupal project outside of my summer of code project due to my funds running a little short and bills being due. And I also had to due some phone interviews for job positions after my graduation this coming December.

Much of last week was spent reading the new jQuery book that I have just purchased. I have also been playing with the AJAX calls and trying to get the UI to place nice with jQuery and display the forms properly. I started working on a project dashboard too, which is basically and administrator interface to show all projects and their completion across a site. Also I spent time learning how to use joins in MySQL because some of the stuff I am using is getting into more advanced queries and my knowledge of mysql has been limited to just using basic selects to pull out data.

I guess this is the place to talk about "issues" - :). First off - Moshe - you totally ROCK! :).

Yesterday when I tried to upload a file (.png) in the events group the file wouldn't "take" - it just won't upload. When I tried to report this in the issue tracker I got to the content creation screen but there a) wasn't a "tracker" content type and/or it wasn't clear how to categorize the issue so that it would go to the right place.

Under "Feedback" at http://groups.drupal.org/helloworld, the following is stated:

The site has a simple ticketing system for reporting issues. We hope to soon provide each group with its own ticketing area. We also have a feedback form -http://groups.drupal.org/contact.

When I click on simple ticketing system for reporting issues, it shows me the 6 issues submitted thus far. (7 issues total as of 5/7/06, but one of them is a duplicate so really only 6 issues.)

So far so good.

However, when I get to the simple ticketing system screen and try to add a new case, I don't see a way to submit my issue.

@all - i installed casetracker.module and configured 1 project. Please use this to track issues from now on. there is a tab in the main navigation (for now).