I have lots of WYSIWYG data

Noyz's picture

Drupal Gardens has had WYSIWYG for 2 years now. We have quite a bit of data, both on upfront research in terms of technical expertise on which editor is the best choice, as well as on usability data.

I should have posted this data earlier, but just haven't made the time. Sorry. Better late than never. Here's the data...

Early on, when we were trying to figure out which editor to use, we compiled this doc...
https://docs.google.com/a/acquia.com/document/d/1e8ysEI-DvC5p0Q3Bl45R1bK...

After having CKeditor in DG for awhile, we hired a research firm to recruit users that had a need to contribute content online, but were not familiar with Drupal or Drupal Gardens. We also paired with existing Drupal Gardens users. We had lots of usability issues, you can read the full report here:
https://docs.google.com/a/acquia.com/document/d/1gDxcMbfYQZ2_6KPm1kudtDZ...

Summarizing, the issues were:
1. Users create content in Word, and paste into their blogging platform. Word to WYSIWYG experience is not what users expect
2. Input formats confuse users. They don't know what Safe, Full or Filtered means. We tried other options too with similar confusion
3. WYSIWYG is not WYSIWYG. After saving, they see the content in their theme, which is different than viewing via Seven admin interface or Text Area.
4. Clicking outside of WYSIWYG does not prompt for save. People loose data.
5. Going back and forth between WYSIWYG and HTML breaks formatting. Users expected the HTML formatting to be well structured.
6. Aligning images was problematic. People expected laying out a post to be easier
7. Working with tables was not easy.
8. WYSIWYG toolbar didn't appear to be editable
9. Expected block quotes to be a primary option

In addition to this data, we have customer issues in the form of tickets and forum posts. At the time of the redesign, one of the biggest customer complaints was the inability to add scripts, as well as have some representation of those scripts in the WYSIWYG editor.

Armed with that data, we created these designs, which have yet to be implemented, but are very high on our list of critical usability issues.
https://docs.google.com/a/acquia.com/document/d/1llbF0u3W0nb_fp8WeTR5sPS...

Comments

The final doc linked in the

karschsp's picture

The final doc linked in the post is private.

Which? They're all marked

Noyz's picture

Which? They're all marked public on my end.

Its not public, I can't

Bojhan's picture

Its not public, I can't access it either.

Can't access them either.

fizk's picture

Can't access them either.

work now?

Noyz's picture

work now?

Works for me, thanks Noyz.

fizk's picture

Works for me, thanks Noyz.

Noyz, I use to work at Ephox

fizk's picture

Noyz, I use to work at Ephox as a Enterprise TinyMCE developer. I really like the amount of effort and detail you put into this report.

I'd love to be included in any future discussions regarding Drupal and TinyMCE. Feel free to ping me whenever you have more work like this.

Yonas

Fizk, please add your

Thanks for sharing (from CKEditor)

FredCK's picture

Thanks for sharing these documents, Noyz.

We know that CKEditor is important inside the Drupal community and it is our interest to have things working better and better for you guys.

Our team will be analyzing your docs, checking what can be done at the CKEditor side to bring enhancements to the Drupal experience.

Watch out for great CKEditor news later this year and feel free to contact me directly if you want to share your ideas. We would love to have our teams working together.

D.O Page

Ankabout's picture

Thanks for sharing Noyz!

Is there any chance we can maybe make this into a proper D.O page with some more details in there? I had to search quite hard to find this, and to be honest, I'm still at doubts about which editor to use. Might be a good idea to make this into a book on DO?

What are your thoughts?

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